Area Manager
£38,138 plus Company Car
About Alpha Living
Alpha is an award-winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities.
We own and manage 960 apartments let on social rents or affordable rents, and have an ambitious strategy for growth over the next five years.
As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and dedicated, high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.
We are an advocate for older people, speaking out when policy or services just aren’t good enough. We make a difference to our residents by creating exciting, affordable places to live where everyone can thrive, and become the best possible version of themselves. We understand our residents and are deeply committed to making a meaningful difference in the lives of those we serve, driven by our passion and values.
As a values based organisation, our values are our guiding principles. This, coupled with the warmth and strong community spirit of our developments, makes Alpha Living a welcoming and vibrant place to live and work.
About the Role
As Area Manager, you will responsible for managing a team of Development Managers across the Wirral. You will be responsible for their performance through coaching, 121s training and appraisals, thereby ensuring provision of an effective and high quality service to our residents. You will have responsibility for your patch, but will work closely with the other Area Manager to ensure consistency of message and approach is adhered to by all. Equally, you will have overall responsibility to ensure that essential KPIs are met and that all developments run smoothly.
The role also involves ensuring that void and repair processes are followed and completed within agreed timescales, you will also have responsibility for monitoring rent accounts and ensure that these remain up to date. You will have responsibility for tenancy breaches and management of Anti-Social Behaviour (ASB) cases.
You will also work closely with the Director of Housing & Support, the Customer Engagement & Insight Manager in relation to customer satisfaction and customer focused activities. You will also have responsibility for managing relationships with external key stakeholders including Local Authorities, Adult Social Services and other third sector organisations.
About You
We are looking for an enthusiastic leader with the passion and vision to drive forward performance and ensuring that our Residents needs are met. This role requires strong communication and relationship-building skills, but with an eye for detail and an ability to understand, interpret and act on data. You will work closely with key stakeholders and ensure that our policies and priorities are implemented effectively.
Experience of working for a social housing provider is highly desirable, and the successful post holder must have, or be willing to work towards CIH Level 4 qualification.
If you are an ambitious and driven individual looking for a new challenge, this is a unique opportunity to join Alpha Living at an exciting time. With ambitious growth plans and significant projects on the horizon, you will play a crucial role in shaping its success.
Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all.
To apply, please forward a supporting statement on how you feel you meet the person specification and an up to date CV to HR@alpha-living.co.uk
