Overall Resident Satisfaction
82.6% of residents who responded are satisfied or very satisfied with the overall service received from Alpha Living
Repairs Satisfaction
86.7% of residents who responded are satisfied or very satisfied with the repairs service they received over the past 12 months.
Repairs completed on time
84.2% of residents who responded are satisfied or very satisfied with the time it took to complete their most recent repair
Satisfied with their home
86.2% of residents who responded are satisfied or very satisfied that their homes are well maintained
Feel their homes are safe
87.8% of residents who responded re satisfied or very satisfied that their homes are safe
Residents views are listened to and acted upon
72.9% of residents who responded feel Alpha Living listens to their views and acts upon them
Kept informed
80.7% of residents who have responded are satisfied or very satisfied that Alpha Living keeps them informed about things that matters to them.
Treated fairly and with respect
86.7% of all residents who responded agree that Alpha Living treats them fairly and with respect.
Complaints satisfaction
65.3% of residents who reported a complaint are satisfied or very satisfied with Alpha Living's approach to complaints handling.
Communal areas
82.9% of residents who responded are satisfied or very satisfied that Alpha Living keeps communal areas clean and well maintained
Positive contribution to their neighbourhood
71% of residents who responded are satisfied or very satisfied that Alpha Living makes a positive contribution to their neighbourhood
Anti-social behaviour
75.7% of residents reported that they are satisfied or very satisfied with Alpha Living's approach to handling anti-social behaviour.
