We want to hear from you if you have any comments, suggestions or compliments about our services or staff.
How to Complain
Alpha Living’s definition of a complaint aligns with the Housing Ombudsman’s Complaint Handling Code (published July 2020) as: "an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents".
Complaint Handling Code | Housing Ombudsman Service (housing-ombudsman.org.uk)
You can make a complaint using the following methods:
by e-mail: customerexperience@alpha-living.co.uk
By telephone: 0330 460 9870
In person or in writing to:
Alpha Living HQ
Poppyfields
Woodpecker Close
Upton
CH49 4AA
