If you need to report a repair, please speak to your Development manager or contact our Customer Experience Team on 0330 460 9870

 

When you report a repair, our team will give it a priority based on how urgent the works are.  We monitor our contractors to ensure they attend in the allocated times which are as follows:

  • Routine repairs – (28 days) - Standard repairs such as internal door issues, loose taps, patch plaster repairs.  Most repairs will fall into this category.
  • Urgent repairs – (7 days) - Repairs that need to be attended to which may cause further repair issues or damage if not attended to within a reasonable time
  • Emergency repairs – (24 hours) - These are repairs that require a quick response such as burst pipes, loss of electricity or heating.
  • Health and safety repairs – (4 hours) - If there is a major issue, storm damage which may cause a risk to life, the full loss of electricity to a development a gas leak or fire.